Delivery & Returns

Camperco's shipping is charged per complete order and not per product, so you can order as many products as required and the cost of shipping will still be one low price!

Service Price Delivery Time
Orders over £75 FREE Standard UK Delivery Spend over £75 and get FREE UK standard delivery.

Delivered in 1 - 2 working days to the UK Mainland.

Royal Mail  £2.95 Used for small light packages. 

Orders usually will be delivered in 2 -3 working days to the UK Mainland, however delays can occur in the postal network. If your order is urgent please select Next Day Delivery Service.

Next Day Delivery £7.95 Orders placed before 2pm are dispatched same working day and you will receive it the next working day in the UK mainland. Orders placed after 2pm will arrive subsequent working day. Orders placed on Friday after 2pm will be delivered on the following Tuesday. Excludes weekends and bank holidays.

*For Channel Islands allow 1 extra day. *May vary depending on customer location.

Deliveries
Goods must be signed for on receipt. If the packaging is damaged on delivery the customer should indicate as such on the delivery note before signing.
Goods must be checked as soon as possible after delivery and any damage or incomplete orders advised to us by email at sales@thecampercoshop.com within 48 hours.
Courier deliveries take place between the hours of 8am - 6pm. The courier will try and deliver the product twice before returning the item to us. Please ensure someone is present to sign for the product. Should the product be returned to us we will have to charge for re-delivery. In the first instance, please always contact us to discuss returns where there is an error or fault and refer to our delivery terms. 

Working Days & Bank Holidays
Working days - are Monday to Friday excluding UK Bank Holidays. E.g. an order placed on Friday after 2pm for Next Day Delivery will be delivered on the following Tuesday.
Bank Holidays are not normal working days and therefore are not available for delivery and should not be included in processing times.

Availability
We aim to keep all products in stock at all times, however there may be times when certain items are on back order and not immediately available. We will notify you by phone or email as soon as the order is processed if the goods are not in stock.
You will be offered a refund if payment has already been taken and goods cannot be delivered within a reasonable time.

Returns
Refunds Notify us via email at sales@thecampercoshop.com within 14 days for a refund for goods that are no longer required.
The goods should then be returned to us within 14 days, unused and returned in original packaging. Please do not attach labels or tape directly onto retail packaging/boxes. Customer must meet the cost of carriage to return correctly supplied unwanted goods. 
When returning goods, the buyer is responsible for the repackaging of the goods and they remain the customer's responsibility until they arrive at our warehouse. Please obtain proof of posting/delivery. Postage/Packaging/Insurance costs are non-refundable, unless the goods received are faulty or received in error.
Please include the original receipt/delivery note. Refunds will be issued only when goods have been received and satisfactorily examined.
After 14 days items are eligible for exchange or refund.
Faulty Goods Notify us on any faulty goods within 30 days of receipt. Faulty goods returned after 30 days will be eligable for repair or replacement. 
When returning goods, the buyer is responsible for the repackaging of the goods and they remain the customer's responsibility until they arrive at our warehouse. Please obtain proof of posting/delivery.
Exchanges Additional postage charges may be required on an exchange.
Cancellations If you cancel an order within 14 days of receipt, the goods must then be returned to us within 14 days, unused and returned in original packaging. Please do not attach labels or tape directly onto retail packaging/boxes. Customer must meet the cost of carriage to return correctly supplied unwanted goods. Please include the original receipt/delivery note. Refunds will be issued only when goods have been received and satisfactorily examined. This cancellation policy does not affect your  legal rights, for example if goods are faulty or misdescribed. 
Please Note If you have questions, the easiest way to contact us is by email info@thecampercoshop.com

Further Information
We make every effort to ensure the accuracy of all the information within our website, however we cannot guarantee that all details and prices are correct at all times.
All valuable orders are shipped using an insured service. Smaller or less valuable orders are shipped by Royal Mail. We reserve the right to charge more for delivery if the order is to be delivered to a remote area or for very large/valuable items. We will always contact you to discuss the options before making additional delivery charges.
We reserve the right to alter our delivery charges in future without warning. Any changes made will be shown on this page. All goods are sold in accordance with Distance Selling Regulations. 

Customer Services

01403 264598 info@thecampercoshop.com

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